I don’t want to spend too much time on this Voscast review but felt it was necessary given the lack of reviews for this company online. One only has to take a peek at this company’s own Facebook page to get an idea of the kind of service you’ll be getting. Outage! Outage! Outage! Outage! Silence! Silence! Silence! Silence! This company is a poor host for streaming radio and has poor customer service. We put up with constant outages with Voscast.com for over a year. Then suddenly, we received two messages from Voscast BUT nothing from PayPal that our subscription payment had failed. This has never happened before. Paypal wasn’t even showing that a payment was attempted. I submitted a support ticket at Voscast.com to inform them of the problem and ask them to check anything they could no their end. Meanwhile, we were trying to figure out what was going on with our PayPal account. We have several active subscriptions and this one was the only one with this problem. Voscast.com replied that there was nothing they could check and to contact PayPal. Then our account was deactivated.
Over a year of automatic, uninterrupted payments and one missed one due to a problem out of our control and we were investigating, our account is deactivated. As a consumer, it’s quite the insult that we’ve put up with their “growing pains” of constant outages just to be discarded for one missed payment of $16.95 not paid because of something that was going on with PayPal for which we had no time to remedy. Really? Voscast.com threw away a regularly paying customer for $16.95 that of course they would have gotten when the problem was fixed. As a business owner myself, I can’t imagine doing something so foolish.
But again, just visit their Facebook page and read all the comments… nothing but outages and they rarely respond. I felt a formal Voscast review was needed.
I also need to add they never give refunds. So if your station is offline because of one of their many outages, they don’t issue any type of credit or refund. Basically, they do nothing to make up for their shortcomings.
In the end, it was a blessing. We were able to find a new host within minutes and were delighted to find out our new host offers so much more for the same price. We were actually accepting much less by way of service and tools when were were with Voscast.com anyway. With the new host, we were back up and running within 20 minutes.
After reading this Voscast review, Voscast refunded every cent I ever paid for my account and offered some excuse about the quality of their “old servers” and a suggestion to open a new account. “Thank you” for my money back but “No thank you” on a new account. Had I not cancelled my account and written this Voscast review, the madness would have continued and therein lies the problem.